Last Updated: January 6, 2026
At Mind Hero, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products.
1. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Make a purchase on our website
- Create an account
- Subscribe to our newsletter
- Contact customer support
- Participate in surveys or promotions
This information may include:
- Name and contact information (email address, phone number, shipping address)
- Payment information (credit card details, billing address)
- Account credentials (username, password)
- Purchase history and preferences
- Communication preferences
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and browsing behavior, including:
- IP address and location data
- Browser type and version
- Device information
- Pages visited and time spent on pages
- Referring website
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the collected information for various purposes, including:
- Order Processing: To process and fulfill your orders, including payment processing, shipping, and customer support
- Communication: To send order confirmations, shipping updates, and respond to your inquiries
- Marketing: To send promotional emails about new products, special offers, and other information (you can opt-out at any time)
- Website Improvement: To analyze website usage and improve our services
- Fraud Prevention: To detect and prevent fraudulent transactions and protect against security threats
- Legal Compliance: To comply with applicable laws and regulations
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:
Service Providers
We work with trusted third-party service providers who assist us in operating our website and conducting our business, including:
- Payment processors
- Shipping and fulfillment companies
- Email service providers
- Analytics services
- Customer service platforms
Legal Requirements
We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- SSL/TLS encryption for data transmission
- Secure server infrastructure
- Regular security audits and updates
- Access controls and authentication
- Employee training on data protection
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience and collect information about website usage. Cookies are small data files stored on your device.
Types of Cookies We Use:
- Essential Cookies: Necessary for website functionality
- Analytics Cookies: Help us understand how visitors use our website
- Marketing Cookies: Used to deliver relevant advertisements
- Preference Cookies: Remember your settings and preferences
You can control cookie preferences through your browser settings. However, disabling certain cookies may affect website functionality.
6. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a structured format
- Objection: Object to certain processing activities
- Opt-Out: Unsubscribe from marketing communications
To exercise these rights, please contact us at privacy@mindhero.com
7. Children's Privacy
Our website and products are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in compliance with applicable data protection laws.
10. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Mind Hero
Email: privacy@mindhero.com
Phone: 1-800-MIND-HERO
Address: 123 Brain Health Avenue, Suite 100, Los Angeles, CA 90001
13. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed
- Right to opt-out of the sale of personal information
- Right to deletion of personal information
- Right to non-discrimination for exercising CCPA rights
To exercise these rights, please contact us using the information provided above.
14. GDPR Compliance (European Users)
If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent
Our lawful basis for processing your data includes consent, contract performance, legal obligations, and legitimate interests.